sgcplayPrivacy Policy
This page describes what we collect when you use sgcplay and how we keep that data protected. We are committed to transparency about your information, how third parties may access it, and the rights you hold over your own data.
Our privacy practices apply to everyone who creates an sgcplay account, deposits funds, places a bet on Liga 1 or Piala AFF matches, plays live blackjack or roulette, or uses our mobile app. We operate in jurisdictions where applicable law permits, and we comply with data protection standards in those regions.
What we collect on sgcplay
We collect your email address, phone number, and full name when you open an account. During verification, we ask for a government-issued ID, proof of address, and sometimes a photo of yourself holding that ID. We store these documents securely and use them only to confirm your identity and prevent fraud.
We also collect your transaction history — every deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, and every withdrawal request. We record the amount, method, timestamp, and outcome. This helps us detect suspicious activity and comply with anti-money-laundering rules.
When you play on sgcplay, we log your account activity: which games you open, how long you play, the stakes you choose, and the results. We do not sell this data to third parties. We use it to improve our platform, spot technical issues, and send you relevant notifications about your account.
We collect your IP address and device information (browser type, operating system, screen size) to deliver live-dealer streams at the right resolution and to flag unusual login patterns from new locations.
How we use your data
We use your identity documents to verify that you are who you claim to be and that you are not underage. We cross-check your information against fraud databases and sanctions lists.
We use your payment history to process deposits and withdrawals, to reconcile your account balance, and to generate transaction statements you can download for your records.
We use your gaming activity to calculate your account balance, settle bets, and detect abuse (e.g. bonus exploitation or collusion with other players). If you contact our support team about a game result, we refer to this log to investigate your complaint.
We may email you about account security alerts, withdrawal confirmations, and promotional offers — only if you have not opted out. You can manage your notification preferences in your sgcplay account settings at any time.
Third parties who access your data
We share your identity and transaction data with payment processors (banks, e-wallet providers like online payment and e-wallet) so they can complete your deposit and withdrawal requests.
We share anonymised gameplay data with our live-dealer studios (video providers in Manila, Bangkok, and other regions) to monitor stream quality and player volumes. These studios do not see your name or payment details.
We may disclose your full personal data to law enforcement, tax authorities, or gambling regulators if we are legally required to do so. We do this only when served with a court order or official request.
Our servers are hosted in multiple countries, including outside Indonesia. When you deposit, withdraw, or play, your data may mobile bankingefly sit on servers in Singapore, the Philippines, or Europe. We encrypt all data in transit using industry-standard TLS protocols.
Your rights and our commitments
You have the right to request a copy of all personal data we hold about you. You can ask us to correct any inaccuracies in your name, email, or address. You can request deletion of your account and all associated data, subject to legal retention obligations (we must keep transaction records for at least five years for anti-money-laundering compliance).
If you believe we have misused your data or breached your privacy, you can lodge a complaint with us via our support team (contact details below) or with the relevant data protection authority in your jurisdiction.
We undertake to protect your data against unauthorised access, alteration, or loss. We use firewalls, SSL encryption, and role-based access controls. Our staff are trained in data-handling practices and sign non-disclosure agreements.
We review this policy annually and update it if our practices change. Major changes will be announced in-app and via email to all active accounts. Continued use of sgcplay after such changes means you accept the updated policy.
Contact sgcplay
If you have questions about your privacy on sgcplay, or if you wish to exercise any of the rights described above, contact our support team via in-app chat (available during standard business hours) or email the address listed in your account settings. We aim to respond to all requests within 10 business days.
Our services are available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, we cannot provide access to sgcplay. We rely on you to verify that your use complies with the laws of your location.